Shipping & Delivery

Delivery Times

Shipping Zone Estimated Delivery Time After Dispatch
Germany 2–4 business days
European Union 4–10 business days

 

All orders are carefully processed and packed after payment has been received. As soon as your order is on its way, you will receive a separate shipping confirmation by email, including tracking information.

Please note that slight delays may occur during high order volumes, product drops, public holidays, or peak seasons.

Shipping Costs

Germany

Shipping Method Cost
DHL Standard Shipping €4.90
Free Shipping from €100 order value

 

European Union

Shipping Method Cost
DHL EU Shipping €14.90
Free Shipping

from €150 order value

 

We currently ship only within Germany and selected countries of the European Union.

Shipping to Switzerland, the United Kingdom, the United States, or other countries outside the European Union is currently not available.

Taxes & Duties

For orders within Germany and the European Union, no additional customs duties are usually charged to the customer.

Since we currently do not ship outside the European Union, no non-EU import duties or customs fees are charged at checkout.

Returns

Return Period

You may return your order within 14 days after receiving it.

Items must be unworn, unwashed, free from odours, and in perfect condition. Tags and original packaging should be included where possible.

Return Costs

Return shipping costs are the responsibility of the customer.

For returns created through our returns portal, the return shipping fee will be deducted from your refund amount.

Return shipping fee:
Germany: €6,19
European Union: €14.90

The remaining amount will be refunded to your original payment method once your return has arrived and has been inspected.

Refunds

Once your return has arrived and has been inspected, the purchase amount will be refunded to your original payment method.

Please note that it may take a few business days for the refund to appear in your account.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us before sending it back.

Please include your order number and, if possible, photos of the item so we can review your case quickly.


Return Address

Please register your return through our return portal before sending your item back. This allows us to match your return to your order and process it fast

[Return Portal]

Sphera
Till Deuscher
Große Mönchenstraße 4
18055 Rostock
Germany

Please do not send returns without sufficient postage. Unpaid returns cannot be accepted.


Contact

For questions about shipping, delivery, or returns, please contact us at:

support@sphera-clothing.com